Faktor-Faktor Kepuasan Pelanggan: Literature Review
DOI:
https://doi.org/10.56721/prosalif.v2.2023.59Keywords:
Service Quality, Customer SatisfactionAbstract
Previous or relevant research is fundamental in a study or scientific article. Prior or relevant research strengthens the theory and phenomenon of the relationship or influence between variables. This article reviews the factors that influence customer satisfaction in a study of the Marketing Management literature. The results of this literature review article are Service Quality affects Customer Satisfaction.
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